Question 1

How do I place an order?

Accepted Answer

There are several ways to do this:
 
- Through the online site www.yourhomebaker.com and clicking on email or call icons
 
- Through the Facebook page @doughandbatterllc
 
- Sending an email directly to doughandbatterco@gmail.com
 
- All orders placed within 7 days of event a rush fee of 50% as assessed on the total of the order placed. 
 
*Do note that all specialty cake orders have to be placed at least seven (7) days before pick-up or delivery. Cakes for occasions that feed more than 100 guests have to be place at least fourteen (14) days prior to pick up or delivery.

Question 2

What is the shipping cut off time?

Accepted Answer

- Orders that ship and are placed after 10am EST will be processed the following business day.
 
- All orders will ship within 72 business hours of order being placed. If there are any delays I will be in direct contact with you.
 
- Holiday hours may vary

Question 3

Can I cancel an order?

Accepted Answer

For orders that ship
 
- Order(s) within 48 hours of order being placed can be cancelled, however is non refundable.
 
Orders that require pick up or deliver
 
- Orders placed more than 30 days prior to event date that are cancelled up to 14 days prior to the event date are refundable less the deposit.
 
- Orders placed within 30 days of the event that are cancelled up to 14 days prior to the event date are refundable by 50%.
 
- Orders that are cancelled within 14 days of the event are entirely non-refundable.
 
*** In the event something occurs to affect the date of the event, please contact me immediately to discuss options ***

Question 4

How do I order a specialty items?

Accepted Answer

- When it comes to specialty cakes and other baked items that require pick up or delivery, the ordering is done directly with me. Ordering online is currently not an option. I will be with you through the entire creative process to accomplish your vision
 
- Communication will be done through email, text, and or phone calls
 
- A contract will be in place for customer/vendor protection.

Question 5

Do you require a deposit?

Accepted Answer

- All orders have a 25% non-refundable retainer fee and is required to book date. 
 
- Orders placed within 30 days of the event are due in full at the time the order is placed. 25% of total is considered the non-refundable retainer fee.
 
- Orders placed within 7 days of the event are assessed a 50% rush fee of the total of the order placed.

Question 6

How is the payment plan for specialty orders handled?

Accepted Answer

- Speicalty orders for large events, such as weddings, quinceanera's, anniversary/birthday parties and corporate functions where the order is placed more than 3 months prior to the event, payments can be made in installments or all at once. If made in multiple payments, order must be paid in full prior to 30 days of the event date.