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  • How do I place an order?
    There are several ways to do this: - Through the online site and clicking on email or call icons - Through the Facebook page @doughandbatterllc - Sending an email directly to - All orders placed within 7 days of event a rush fee of 50% as assessed on the total of the order placed. *Do note that all specialty cake orders have to be placed at least seven (7) days before pick-up or delivery. Cakes for occasions that feed more than 100 guests have to be place at least fourteen (14) days prior to pick up or delivery.
  • What is the shipping cut off time?
    - Orders that ship and are placed after 10am EST will be processed the following business day. - All orders will ship within 72 business hours of order being placed. If there are any delays I will be in direct contact with you. - Holiday hours may vary
  • Can I cancel an order?
    For orders that ship - Order(s) within 48 hours of order being placed can be cancelled, however is non refundable. Orders that require pick up or deliver - Orders placed more than 30 days prior to event date that are cancelled up to 14 days prior to the event date are refundable less the deposit. - Orders placed within 30 days of the event that are cancelled up to 14 days prior to the event date are refundable by 50%. - Orders that are cancelled within 14 days of the event are entirely non-refundable. *** In the event something occurs to affect the date of the event, please contact me immediately to discuss options ***
  • How do I order a specialty items?
    - When it comes to specialty cakes and other baked items that require pick up or delivery, the ordering is done directly with me. Ordering online is currently not an option. I will be with you through the entire creative process to accomplish your vision - Communication will be done through email, text, and or phone calls - A contract will be in place for customer/vendor protection.
  • Do you require a deposit?
    - All orders have a 25% non-refundable retainer fee and is required to book date. - Orders placed within 30 days of the event are due in full at the time the order is placed. 25% of total is considered the non-refundable retainer fee. - Orders placed within 7 days of the event are assessed a 50% rush fee of the total of the order placed.
  • How is the payment plan for specialty orders handled?
    - Speicalty orders for large events, such as weddings, quinceanera's, anniversary/birthday parties and corporate functions where the order is placed more than 3 months prior to the event, payments can be made in installments or all at once. If made in multiple payments, order must be paid in full prior to 30 days of the event date.
  • Do you ship internationally?
    Sadly, no. We are based in Hoschton, Georgia and cannot ship outside of Georgia at this time.
  • What items do you ship?
    - Due to the sensitivy of many baked goods, the only items available for shipping are cookies, candies, chocolates, macaroons, marshmallows, and pound cakes.
  • Can you ship cakes and pies?
    Cakes and pies are availalble for pick up or delivery only.
  • When will my order ship?
    - All orders placed will ship within 72 business hours of the ordering being placed, unless I have specified to you otherwise. - Shipping times may be vary during holidays.
  • How will my order be shipped?
    - All orders are shipped using US postal service. Other shipping options may become available in the future.
  • How far will you deliver?
    - Will deliver upto 150 miles RT. - Deliveries are assessed a delivery/set up fee. This varies depending on the location of the delivery. Please contact me with the details of your event for specific pricing.
  • When will my order be ready for pick up or delivery?
    When you place an order directly with me and requires pick up or deivery, you will be given the available date for the pick up or delivery up discussing your specific needs for the order. - Pick up orders will be given the date of when the order is ready for pick up as well as the pick up location address.
  • What form of payment can I use?
    - Cash App / Venmo / Zelle - Debit Cards - Major Credit Cards - PayPal - No personal checks *** When payment is made with a major credit card, debit card, or PayPal a 5% processing fee is added to the total ***
  • How do I make payments on a large order?
    - Upon signing a contract, the payment plan will be put into place that works best for you.
  • Cottage Food License
  • ServSafe Certificate
    Current ServSafe Certificate
  • How do I keep my cookies fresh?
    Gluten free cookies are highly sensitive to the elements. To help you keep them yummy for days, in case you are observing self control and didn't eat them all at once, I will give you a few tips. - Keep the cookies in their individual packages until you are ready to consume. This keeps the moisture locked in for freshness. - Place cookies in a zip lock bag or plastic container. When they are kept air tight, they will keep their mositure longer keeping your cookie nice and moist.
  • How do I store my cake?
    - If you ordered a cake that doesn't require refrigeration, such as a cake with buttercream, I recommend NOT putting it in the refrigerator. This will help prevent the cake from drying out. However, if where the cake is being stored is extremely warm, then refrigeration will be best to keep it from collapsing. - Prior to placing cake back in it's storeage container and or in the refrigerator, ensure that you take a piece of plastic wrap and put it in the space where the cake has had a piece cut and removed. This will help ensure the inside of the cake doesn't dry out, keeping it moist longer. - Cakes that have been refrigerated, I recommend pulling it out and allowing the cake to come to room temperature prior to serving the cake. This will allow the buttercream to soften and give a better flavor to the cake.
  • Do you offer cake tastings?
    - Cake tastings are $40 (tax included) Contents: 3 Cake Flavors 3 Icing Flavors 2 Filling Flavors
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